Your questions,
answered.

No referral is needed. You complete a short assessment first, then book your consultation online. Your doctor reviews your assessment before your appointment.

You complete a short assessment first. You then book your consultation online and choose a time that suits you. The whole process takes a few minutes.

Yes. All consultations are delivered via telehealth, so you can access care from anywhere in Australia. All you need is a device with a camera and microphone, and a stable internet connection.

All consultations are conducted via secure video call. Our platform works in most modern browsers, so no software installation is needed. You will receive a link to join your appointment before the scheduled time.

Initial consultations typically run 20 to 30 minutes, depending on your health history and the reason for your visit. Follow-up appointments are generally shorter, around 10 to 15 minutes.

Your doctor will review the health questionnaire you completed at booking, discuss your health history and goals, and work with you to determine an appropriate program. Where clinically suitable, prescriptions or referrals may be issued during the same session.

All Keevo doctors are qualified and registered to practise in their respective clinical areas. You can view doctor profiles on our booking page. We prioritise continuity of care, so you can rebook with the same doctor for follow-up appointments.

Keevo offers doctor-reviewed programs across: Weight Loss, Weight Maintenance, Muscle Health, Performance & Recovery, Cognitive Health, Sexual Health & Libido, Hair & Skin Health, Healthy Ageing, and Metabolic Health & Energy. Every program starts with a clinical assessment, and your doctor can guide you to the right program for your circumstances.

Yes. Our doctors can assess a range of ongoing health concerns, review existing treatment approaches, and coordinate care across our clinical divisions where appropriate. Individual suitability is assessed at consultation.

Your doctor will review your current medications and health history during your consultation. They may continue, adjust, or complement your existing approach based on clinical assessment. Individual circumstances vary.

Where clinically appropriate, your practitioner may issue a prescription during or after your consultation. Your prescription is securely issued to your Script Wallet within your patient portal. Once you complete payment, the prescription is securely transmitted to one of our partnered Australian compounding pharmacies for dispensing. Your treatment is then prepared and delivered directly to your doorstep using appropriate delivery methods.

Where deemed medically appropriate, your doctor coordinates the next steps of your care plan with you. You choose your own pharmacy, and your doctor will explain the process during your consultation.

Consultation fees vary by appointment type. All pricing is displayed clearly before you confirm your booking. There are no hidden charges or surprise fees.

Keevo is a private-pay telehealth clinic. Consultations are billed privately, and Medicare rebates do not apply. All fees are shown clearly before you confirm your booking.

The consultation fee covers your appointment. Any medication costs are separate and are set by the pharmacy you choose. There are no platform fees or subscription charges.

Yes. All consultations and medical records are encrypted and stored in accordance with the Australian Privacy Act 1988 and applicable health records legislation. Your information is only accessible to your treating practitioner and authorised clinical staff involved in your care.

Only your treating practitioner and the clinical staff directly involved in your care can access your health records. We do not share your information with third parties without your explicit consent, except where required by law.

Yes. Telehealth removes geographic barriers. Patients in regional, rural, and remote areas across Australia can access Keevo consultations on the same basis as those in metropolitan areas.

You can reschedule or cancel your appointment by logging into your account or contacting our team directly. We ask that changes are made with reasonable notice where possible. Our team is happy to help you find an alternative time.