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Disclaimer

Last updated: 26 March 2026

General Disclaimer

The information on the Keevo website and through our services is provided for general informational purposes only. Aspyr Healthcare Pty Ltd (ABN 35 694 164 728) makes no representations or warranties, express or implied, about the completeness, accuracy, reliability, or suitability of the information, products, or services described on this website.

Any reliance you place on information from this website is at your own risk. To the maximum extent permitted by Australian law, we exclude all liability for any loss or damage, including indirect or consequential loss, arising from use of this website or our services.

Nothing in this disclaimer excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), Australian Consumer Law, or other applicable legislation.

Medical Disclaimer

Keevo provides telehealth consultations with AHPRA-registered medical practitioners. Advice provided during consultations is specific to the individual patient, based on the information they disclose at the time of consultation.

Content on this website, including text, graphics, and other materials, is for informational purposes only. It does not constitute medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider about any medical condition or health concern.

All clinical decisions are made by practitioners in consultation with their patients. Individual responses to treatment will vary.

Keevo is not an emergency service. If you are experiencing a medical emergency or a life-threatening condition, call 000 immediately or attend your nearest hospital emergency department. Do not rely on telehealth for emergency situations.

No Guarantee of Outcomes

Keevo and its practitioners do not guarantee any specific health outcomes, results, or improvements from consultations, treatments, or products accessed through our platform. Individual results vary depending on a range of factors, including existing health conditions, adherence to treatment plans, lifestyle, and biological factors.

Any case studies or individual experiences presented on our website reflect that person's individual circumstances and should not be interpreted as a guarantee or prediction of similar results for others.

Third-Party Links

Our website may contain links to third-party websites or services not owned or controlled by Aspyr Healthcare Pty Ltd. We have no control over and accept no responsibility for the content, privacy policies, or practices of any third-party site or service.

Inclusion of a link does not imply endorsement or recommendation by Keevo. Aspyr Healthcare Pty Ltd is not liable, directly or indirectly, for any damage or loss arising from use of third-party content, goods, or services.

Product Information

Keevo may provide health information and educational content relating to medical conditions, treatment options, and general health management. This information is provided for educational purposes and to support clinical decision-making by our practitioners.

Individual responses to any supplement or product will vary. Product information on this site does not replace the advice of your treating practitioner. Follow all directions for use provided with any product and speak with your healthcare provider before starting a new supplement or medication.

Medications prescribed through Keevo are dispensed by registered Australian pharmacies. Product images and descriptions on our website are for illustrative purposes and may not reflect the exact product you receive.

Telehealth Limitations

Telehealth consultations have inherent limitations compared to in-person care. These include, but are not limited to:

  • Inability to perform physical examinations or diagnostic tests
  • Reliance on patient-reported symptoms and information
  • Potential technical issues including internet connectivity, audio, or video quality
  • Limitations in assessing conditions that require in-person evaluation

Practitioners will advise you if your condition requires an in-person consultation, physical examination, or diagnostic testing that cannot be facilitated via telehealth.

Telehealth services will only be provided where the treating practitioner determines that telehealth is clinically appropriate and safe for the patient's circumstances.

Professional Advice

The information on this website is not intended to be a substitute for professional medical advice. The content is designed to support, not replace, the relationship between a patient and their healthcare provider.

Never disregard professional medical advice or delay seeking it because of something you have read on the Keevo website.

Information published on this website should not be interpreted as a recommendation for any specific treatment or product. Clinical recommendations may be made by treating practitioners following an individual assessment.

Prescription Medicine Advertising

Keevo does not advertise prescription-only medicines, restricted medicines, or specific prescription treatment outcomes to the public. Any prescribing decision is made by an authorised practitioner following an individual clinical assessment.

Privacy

For information about how we collect, use, disclose and store personal and health information, including overseas disclosures, please refer to our Privacy Policy.

Clinical records are maintained in accordance with applicable Australian health records and privacy legislation.

Changes to This Disclaimer

Aspyr Healthcare Pty Ltd reserves the right to update or modify this disclaimer at any time without prior notice. Changes will be effective immediately upon posting to this page with a revised "Last updated" date. We encourage you to review this disclaimer periodically.

Contact Us

If you have any questions about this disclaimer, please contact us at: